Refund & Return Policy

Stairlift Removals operates as a service-based business specialising in the removal, dismantling, and collection of stairlifts from residential and commercial properties across the UK.

Unlike retail businesses, we do not sell standard goods through this website. Instead, we provide a professional service that involves scheduling, site attendance, and physical removal of installed equipment.

Because of this, refund and return conditions differ from those applied to physical product purchases.

Upon confirmation of a booking, an agreement is formed for the provision of stairlift removal services.

This includes:

Once these steps are in place, resources are committed to delivering the service.

We understand that circumstances can change.

If you need to cancel or reschedule your stairlift removal, you should contact us as early as possible.

Providing reasonable notice allows us to:

Late cancellations may affect our ability to recover operational costs, particularly where travel or scheduling commitments have already been made.

A stairlift removal service is considered complete once :

Due to the nature of the service provided, refunds are generally not available once the stairlift has been removed.

This is because :

If you believe there has been an issue with the service provided, please contact us as soon as possible.

We will :

Our aim is always to ensure that services are delivered professionally and in line with expectations.

Customers are responsible for ensuring that :

If conditions differ significantly from what was described, this may affect how the service is delivered.

As we do not supply physical goods through this website, there are no traditional retail return procedures.

This policy applies specifically to the provision of stairlift removal services.

Nothing in this policy affects your legal rights under UK consumer protection laws.